24 Oct
2014

Messages on Hold a little touch of professionalism

Messages on hold are the promotional messages a caller hears, when they are placed on hold, either being transferred to a different department, or waiting to speak to a manger that they called in to speak with. The messages are generally scripted by copywriters, and voiceover artists are hired to create the messages on hold, in order to ensure they are going to appeal to the masses, and are going to be a message which your callers want to listen to when they do call in. When combined with the right tones or music, not only will the messages create a simple marketing message that sells to your customers, your customers will not even realize they are having products promoted to them as they are on hold.

Benefits -
There are a number of benefits to playing messages on hold when customers are placed on hold and are waiting to be transferred to a different department; some of these include:
- The ability to promote and upsell a product, without having to hire a live professional to advertise.
- A business can reduce operational costs when they create the messages, instead of having several operators in line answering the calls.
- The messages are pleasant, and provide customers something appealing and something beneficial to your company as they sit on hold.
- The messages are cycled, meaning each time a new caller calls in and is placed on hold or being transferred, the messages will automatically kick in.

So, your business does not have to pay countless operators to speak to customers on hold, it is possible to promote new products to customers, and your customers are going to listen to messages that were professionally created, meaning they are going to appeal to customers who are on hold and listening to these messages being played.

What a messages on hold service provider should offer -
When selecting a company to provide the messages on hold messages being played, some things to look for in a company include:
- Finding a company that provides fully scripted messages.
- Working with a company that provides professional voiceovers to create the message.
- Finding a company that offers both contract and no contract options to customers.
- Working with companies that select the right music, tone, and message for your customers; and,
- Finding a company that provides you the option to select a message (whether it is music only, music and voiceover, or a voiceover message on its own).

When it comes to marketing and advertising your product line, it is a good idea to market to the customers you already sell to. With messages on hold, you can easily do this while customers wait on hold when they call in to speak to anyone at your business. Not only are these messages a cheaper option to market to your customers, they are also professionally delivered and created, meaning your customers are bound to enjoy them, and are going to listen to the messages promotional message, and what it is trying to sell.

16 Oct
2014

Cladding the Queenslander House

Cladding the Queensland house or ‘Queenslander’ with vinyl cladding speaks eloquently of our distinctive lifestyle and is one of the most sensible alternatives to the regular high maintenance of the exterior of our houses whilst also maintaining it’s distinctive character and architectural design.

Queensland has more than one type of housing but a traditional past of building with timber has been dominant. This distinctive tradition originated with rough timber huts of early settlement and developed into the multi-gabled bungalows of the 1930s. Buildings continued until, and were adapted after, the Second World War, leading to more contemporary timber houses.

The most typical early twentieth century Queensland house is characterised by:
• timber construction with corrugated-iron roof;
• highset on timber stumps;
• single-skin cladding for partitions and sometimes external walls;
• verandahs front and/or back, and sometimes the sides;
• decorative features to screen the sun or ventilate the interior.

Some of the negatives for the Queenslander were the high maintenance and poor insulation of the external walls as they were only single skinned and required regular painting. One of the most cost effective ways of rectifying these negatives is to have insulated vinyl cladding install directly over the existing exterior walls. This will leave you with an almost maintenance free exterior that never needs to be painted and also makes the house warmer in winter and helps with cooling costs in the summer.

Vinyl cladding, despite its relatively low price, is an extremely durable product. The colour of vinyl house cladding will last much longer than a cladding option that is painted. The cladding won’t dent like aluminium cladding, and unlike wood cladding, vinyl cladding is resistant to moisture, mould and insects so it won’t rot or deteriorate like wood can over time. In fact, vinyl cladding is one of the most durable options of any type of exterior cladding on the market. Our vinyl wall cladding can withstand extremes in weather including temperature changes and relatively high wind speeds. In fact, our cladding can even withstand cyclonic force winds. The manufacturer of our cladding is so confident in the product they offer an extensive lifetime warranty to back up their claims of how durable the product is.

Keep the character of your Queensland home, reduce maintenance and add insulation.

We offer free quotes for new and old buildings, why not call us today on 1800 684 717 or check out these web sites: Cladding TownsvilleCladding BundabergCladding Ipswich .

23 Oct
2014

The benefits of a steel rainwater tank

Queenslandwide steel rainwater tanks are an increasingly common sight across the Australian suburban landscape, and for good reason. We live in a hot, dry country where every drop counts, and many homeowners are eager to protect the earth’s precious resources and save money at the same time. While earlier models tended to be bulky and unattractive, the latest domestic water tanks are specially designed to fit into awkward spaces and complement modern architecture. Steel is proving to be the correct choice, not only for its stylish looks, but for its durability.

Space is a premium on urban blocks with smaller land sizes. Because of this Queenslandwide’s extensive range of custom-size slimline water tanks are increasingly popular in urban areas of Australia, where space is a real problem. These slimline water tanks have evolved so oval tanks, rectangular tanks and other configurations meet the needs of customers who don’t have the space to fit the traditional round water tanks on their blocks.

The benefits of a steel rainwater tank for your home are considerable and will offer you plenty of return on your investment, and you don’t need to live in a rain forest area or a high rain density area to have one.

Australia is now embracing the water tank phenomenon and at Queenslandwide Tanks, we are here to help you with all you need to know when it comes to rainwater harvesting. When you invest in a Aquaplate water tank, you will be able to collect most of the rain that falls on your roof if you have it connected to your gutters and downpipes. For example, if 10mm of rain falls onto about 100m2 of your roof, you will collect about 1000 Litres of rainwater into your water tank. Just imagine, after 4 days of light rain you could easily harvest around 4000 litres of rainwater.

The benefit of rainwater tanks are endless and of course ensures that your home becomes environmentally friendly. You can reduce the amount of water used from the main supply therefore reducing your drain on this precious resource. By reducing the demand on mains water to your home, you will reduce your water bills, and by connecting the rainwater tank to a rainwater pump you will be able to water your gardens, wash your cars and fill your swimming pool whenever you want at no cost.

The other benefits of installing a Slimline rain water tank in your home are the government rebates now available to residents across Australia. And did you know that rainwater is actually less salty than dam supplies therefore it is much healthier for your gardens and appliances like your washing machine as they will actually be better of using rain water. The other benefit of owning rain water tanks means that you will never have to worry about water restrictions around the home for washing your car and watering your garden.

Imagine how easy it would be to wash your car with rainwater whenever you like, and imagine how beautiful your lawn and plants are going to look when you start using rainwater for your garden.

It’s best to use the water in the tank on a regular basis so there is always storage capacity available in the water tank when it rains. By connecting your water tank to a washing machine or toilet, you will get good use of the tanks supply and will allow rainfall to re-fill the rain water tank more often. By using the water tank this way you will maximize the amount of rainwater you will harvest and the money you will save.

If you are looking for Steel Tanks Brisbane, Slimline Tanks Brisbane or Water Tanks Brisbane

22 Oct
2014

Roof Repairs Brisbane

A home’s roof tends to be thought of as nothing more than a structure designed to keep the weather (and possums) away from your family and prized possession. Yet, as a focal point to any home, it plays an important role in the overall aesthetics of a property, and therefore the market value of it. Roof restoration should then be seen as a wise investment for anyone considering an overall property maintenance and renovation plan.

Before deciding to restore your roof, you need to first determine whether a roof restoration is a more suitable option in comparison to a roof replacement. When making this decision there are three key factors that need to be considered – condition, cost and disruption.

The condition of the roof will be the main factor in any decision to restore or replace a roof. Roof repairs brisbane experts recommend roof replacements only when the condition of the roof is so bad that the option to restore it is not available to them. This includes cases of a roof pitted or eroded, or when metal tiles are so severely rusted. In all other cases, a rood restoration is recommended.

Restoring a roof is also a cost-effective option to replacing a roof. As it requires only cleaning, replacement of damaged sheets and tiles, and preventative services, rather than a complete overhaul, it is an affordable option if you are seeking extra funds to spend on other areas of your home – or to keep in your wallet!

In terms of disruption, roof restorations provides very little disturbance to the lives within the home. In comparison, a roof replacement can leave a home vulnerable to weather damage and, as a worksite, pose potential danger to family members and pets. In addition, it is also a very noisy process – which is likely to make you enemy number one in the eyes of many neighbours.

If you choose to restore your roof, the following provides a simple guide as to the overall process:

1. Inspection
Before anything can be done your roof will need to be inspected by a licensed roofer to determine its condition. If the roof is found to be in poor condition and therefore not fit for restoration, then a roof replacement will need to be arranged. If, however, it is found to be suitable for roof restoration brisbane, the restoration process can begin.

2. Clean
The roof is cleaned thoroughly using a high pressure wash, designed to remove dirt, grime, moss and additional contaminates in preparation for restoration work. A surface treatment is usually applied to sterilise mould and fungus growth on terracotta and concrete tiling.

3. Re-bedding and Re-tiling
Bedding that is loose is re-bedded using a sand or cement based mortar, and terracotta or concrete tiles that are broken or chipped are removed and replaced with new ones. For metal roofs, sheets that have rusted or have other damage are identified and removed, and new sheeting placed in the area.

4. Full Re-Point
On tiled roofs, all ridge-capping (the “V” shaped area at the top and sloping edges of your roof) are re-pointed. Usually a flexible point is used (acrylic based) which allows the ridge-capping to bind to the tiles so that the tiles remain in place and are not disrupted, or blown off in strong wings.

5. Primer and Membrane Application (Sealed)
The terracotta or concrete tiled roof is then primed and sealed, and specialist corrosion control primers are installed on metal roofs when required. Two coats of a membrane application are applied to the surface of the roof to provide ultimate protection, durability and weather proofing.

6. Painting (if applicable)
The roof is then painted in a colour of your choosing, allowed to dry, and then a second coat is applied. Once this process is completed you will have a beautiful, fully restored roof that will improve the appearance of your property, increase its market value, and provide a lovely focal point for any onlooker for a fraction of the price and disturbance of a roof replacement.

21 Oct
2014

Communication – a fundamental ingredient in a successful relationship

It’s a well-known fact that communication is a key ingredient in a successful marriage. Without effective communication, a couple is unable to discuss important issues and resolve their disagreements. This can often lead to feelings of detachment, anger or resentment in the long term. Although I refer to communication in relationships these tips are equally important in any important relationship in your life.

Communication can be tough, especially if it is with someone you have been in a relationship with for a long time. After a while, couples get comfortable with each other and, as a result, the level of communication tends to decrease. Assuming your partner already knows something or not taking the time to communicate with them can lead to a relationship breakdown over time.

Comfort should not equal less communication. There are many issues that may arise if you don’t keep yourself open and make an effort to communicate with your partner. Follow these simple tips to keep the communication lines open between you and your partner.

1. Never Assume
It’s important not to assume something unless you’ve communicated directly with your partner about it. This could be anything from a roster of household chores, to making assumptions about the way your partner thinks or feels about a particular issue. If you’re unsure, ask your partner and avoid arguments or misunderstandings.

2. Say what you mean
If you have something to say, say it. But make sure you’re clear with your communication and that you’re actually getting the right message across. There’s nothing more confusing (and frustrating) than receiving conflicting messages from your partner. In some cases, it may even help to write your thoughts and feelings on a piece of paper. By writing it down you are able to construct your thoughts in a clear and concise way and ensure you’re getting all the important bits of information across.

3. Don’t be afraid of a disagreement
If you disagree with something your partner has said or done, you should let them know in a calm and reasonable manner. Don’t avoid these conversations for fear of a disagreement. While a disagreement may be difficult to deal with in the short term, an open dialogue about such issues will do wonders for your relationship in the long run. By staying quiet about issues that are important to you, you will only become resentful and angry.

4. Communicate the good, not just the bad
Communication in relationships is not just important when there is an issue to address. If you have something good to say about your partner, say it loud and often. By communicating feelings of love and appreciation with your partner you will nurture the love and trust in your relationship.

5. Make time to communicate
With work and kids and extra curriculum activities it’s easy to see how some couples can’t find the time to communicate with each other. It’s very important you set aside some time on a regular basis to reconnect and communicate with your partner. This may be every day or simply on a weekly basis. Make sure you shut off all electronics and remove yourself from distractions to really focus on what each other has to say.

AusPsychology offers professional counselling services to people having communication difficulties. Their experienced counsellors can help you improve your communication skills and work towards better relationships with your partner or significant others. If you would like to talk to someone about relationship counselling, contact AusPsychology today.

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